We are pleased that you are interested in our product.

Here are the answers to the most important questions about smile by eGo!

The claims and regulations for everyday masks vary depending on the applicable corona protection measures ordinance, country and state. With reference to your place of residence, please find out whether the smile by eGo complies with the claims and the wording of the respective corona protection measures ordinance.

You can order smile by eGo quickly and easily via our online store. To do so, select the field "Shop" in the menu on this website. There the different size packs are listed: Whether it is a single item, a ten-pack or a hundred-pack, you can select the appropriate product with a mouse click, place it in the shopping cart and enter the desired quantity. Then simply go to the checkout - done!

Of course you can order on account in addition to the other payment options (Paypal/credit card/advance payment). Please enter your data during the ordering process in our store and click on "continue" - this will take you to the corresponding payment option. 

We currently have a delivery time of 5-9 factorydays (Monday - Friday) due to the high demand We will send your goods as fast as we can, but it can take up to 2 weeks until the package reaches you. 

If you have lost your invoice or if no bank details are given for system-related reasons, you can view our bank details here:

credo.vision GmbH
DE06 1101 0100 2454 4941 57
solarisBank
SOBKDEBB

Of course you can return unused goods. Please send them to the following postal address:

credo.vision GmbH
co. Holz Fiechtner
Auweg 1
82439 Großweil

Here, as with all companies and institutes, the so-called "Hausrecht"" applies. This means that the institute itself can decide what it allows and what it does not allow.

No problem. Just send us a short e-mail to info@credo.vision, if your goods are not yet shipped, we will gladly change your delivery address.

.

The smile by eGo should be worn loosely in front of the face. If pressure points appear on the nose or between the eyes, this is a clear sign that the mask is too tight. Please adjust the length of the cord so that the mask lies loosely on the bridge of the nose. The protection is then still given, it does not have to press. Depending on how you adjust the length of the lower or upper cord, you can change the angle of the mask.

.

The smile by eGo consists of PET (polyethylene terephthalate). PET is a thermoplastic produced by polycondensation and belongs to the polyester family. It has a wide range of applications and is used, among other things, to manufacture plastic bottles (PET bottles), films and textile fibers. The material is food safe and does not pose any health hazard. The rubber band is made of polyester and elastane. 

Hier fallen andere Versandkosten an als für Sendungen innerhalb Deutschlands. Hier die Übersicht: 

Für die Versandart "Standard Versand" berechnen wir die Versandkosten wie folgt:

-Paket bis 1 kg | bis 60 x 30 x 15 cm | 8,89 EUR
-Paket bis 2 kg | bis 60 x 30 x 15 cm | 13,99 EUR
-Paket bis 5 kg | bis 120 x 60 x 60 cm | 15,99 EUR
-Paket 10 kg | bis 120 x 60 x 60 cm | 20,99 EUR
-Paket 20 kg | bis 120 x 60 x 60 cm | 31,99 EUR
-Paket 31,5 kg | bis 120 x 60 x 60 cm | 44,99 EUR

One mask weighs about 20 grams.

Question not answered?

If you have further questions, please feel free to send us an e-mail: info@credo.vision